Help centre
Answers about ordering, payment validation, delivery, inspection periods and documentation.
Important: For your protection, payment should only be made after direct validation of the payment details and final confirmation by phone.How do I buy a vehicle from your website?
Browse the inventory, open the vehicle you want and continue through the enquiry or order form. REVROAD CARS PTY LTD will guide the transaction through confirmation, documentation, payment validation, delivery and inspection.
Do I receive a contract after placing an order?
Yes. After submitting the purchase form, your sale contract is sent by email with your buyer details, vehicle information, price and order reference. Review all seven pages and follow the private signing link. You receive a signed copy after completion.
When should I make the payment?
Verify the invoice bank details with our team, then pay the vehicle purchase price by bank transfer within 24 hours of receiving the invoice. Pay the delivery charge separately in cash on delivery. The agreement allows 24–48 hours for payment validation before delivery is arranged.
Why do I need to validate payment by phone?
Phone validation adds an extra layer of clarity and buyer protection by confirming the transaction under the correct details and agreed terms.
Do you deliver across Australia?
Yes. Delivery across mainland Australia and Tasmania. Selected Australian external territories may be arranged on request.
Is there an inspection period after delivery?
Yes. Clause 5 allows 15 days after delivery for inspection by an independent, appropriately qualified mechanic of your choice. Notify our team of your findings and any concerns.
Can I inspect or pick up the vehicle before purchase?
Pre-sale visits and local pickup may not be available for every vehicle. REVROAD CARS PTY LTD confirms available options before you proceed.
What happens if the vehicle is not as described?
Clause 13 allows rejection for dissatisfaction by email within 15 calendar days after possession. We initiate a full refund within 24 hours of receiving the notice and provide transfer confirmation. Bank processing may affect when the funds arrive. Delayed acknowledgement does not extend the deadline. Warranty and statutory rights remain additional. The seller covers shipping taxes and associated costs if you refuse the vehicle. See the return policy and your full agreement.
Can I contact someone directly?
Yes. Contact REVROAD CARS PTY LTD before proceeding if you need clarification about a vehicle, payment, contract or delivery.
Still have questions?
Contact us before making any payment or final decision.
What warranty is included?
Your sale agreement provides a six-month warranty under clause 6, starting when you take possession of the vehicle. Refer to the agreement for the covered warranties and claim procedure. This is additional to statutory consumer rights and any applicable manufacturer warranty.
What happens if delivery is late?
A single 5% late-delivery payment is due if the agreed written delivery date is missed. After 30 calendar days of delay, either party may terminate with a full refund and any unpaid 5% payment, without double payment. See Delivery information.
What does the six-month warranty cover?
Coverage follows the product type: road-vehicle mechanical and safety systems; caravan structures, seals and installed systems; boat hull, propulsion and installed systems; or the supplied components of other products. Read the warranty coverage and claim procedure. Statutory rights are additional.
Payment receipts under review
A payment receipt uploaded before the invoice deadline suspends reservation expiry while our team reviews it. Acceptance confirms payment; rejection ends the hold. After rejection the original deadline applies, so a deadline already passed can release the reservation. Uploading proof is not itself confirmation of cleared funds.
Notices by email
Reply to the email that delivered your contract, using its sending address. This is the notice address stated in clause 11. Notices are received when delivered to that email system. If you receive a delivery-failure message, contact our team and resend. We acknowledge your notice within one business day, but acknowledgement is not required to start the refund deadline. Keep a copy of your email.